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NO REFUNDS

no cash back

exchanges only within limited time

DUE TO THE NATURE OF MY COLLECTION ITEMS ARE

DELICATES.

INDIVIDUALLY DESIGNED,

HANDCRAFTED

PREPPED AND

HAND DYED.

each garment individually cut.

CUSTOMISED AND VINTAGE WASHED.

any color

irregularities are part of the manufacturing process.

THE VINTAGE WASHED LOOK IS

PART OF MY DESIGN PROCESS.

PLEASE MAKE SURE YOU ARE FAMILIAR WITH THIS TERM : vintage wash

BEFORE YOU BUY.

my collection IS NOT THE AVERAGE CLOTHING YOU BUY FROM ANY STORE

no mass production

slow fashion

individualized items

NO 2 ALIKE

VINTAGE WASH PROCESS:

garments are hand-dyed.

and cured in heated machines for hours.

The uneven shading

and slight color pigmentation

that does occur in

some garments and fabrics

Are

part of the look.

IT IS PERFECTLY NORMAL,

I have been doing it for many many years my process is relatively perfected.

but I do not

ever want to lose the hand wash feel

it takes a lot of work and effort

that is the aging or vintage process

TEXTURES:

My fabrics are not flat

and one dimensional as traditional fabrics used in manufacturing and mass production

it is handcrafted.

each piece of fabric has its own texture and look

EVEN AFTER 25 YEAR

natural fabrics are always still slightly unpredictable.

that is the charm.

Each and every item is done with LOTS love and effort.

handcrafted.

unique

and exclusive.

I therefore have a

STRICTLY NO REFUND POLICY

NO CASH REFUNDS.

please make sure you understand this before you purchase.

NEVER. EVER.

PLEASE NOTE

NO EXCEPTIONS.

NO NEGOTIATIONS. FOR

FOR NOBODY.

MAKE SURE YOU UNDERSTAND THIS PLEASE.

ALL GARMENTS MADE ON PRE ORDER AND ARE NOT EXCHANGEABLE

EXCHANGES UNDER STRICT CONDITIONS ONLY

NO EXCHANGES FOR CHANGE OF MIND.

handcrafted and personally packed

I CHECK ALL ITEMS WHEN PACKED PERSONALLY.

DUE TO TO INDIVIDUALISATION AND UNIQUENESS OF GARMENTS I CHECK AND DISCUSS WITH YOU

when orders are placed it is a timely process

to check

and make sure items fit Iwork with size and measurements given.

I WANT YOU TO 100 % HAPPY

( that does not mean you can exchange MORE THAN 2 TIMES)

PLEASE MAKE SURE YOU UNDERSTAND WHAT YOU ARE BUYING

A VINTAGE WASHED ITEM.

INDIVIDUALLY DESIGNED ITEM.

that means I do not have another one exactly like that in other size or colourAND IN FABRIC

I AM THE OPPOSITE OF GENERIC AND MASS PRODUCTION

MY COLLECTION IS UNIQUE

AND EVERY ITEM IN IT TOO.

HAND DYED.

FABRICS ARE TREATED.

color fast and pre shrunk. facrics get softer and nicer with wear

EARTHY FEEL AND VINTAGE WASHED TREATED GARMENTS.

PLEASE FOLLOW EASY WASH INSTRUCTIONS.

I HAVE BEEN DOING THIS SINCE 1994.

EXCHANGES

ONLY DONE UNDER STRICT CONDITIONS.

I EXCHANGE ONLY IF DISCUSSED WITH ME.

WE ARE HUMANS AND IF THERE IS A FAULT / SIZING INCORRECT

ITEM WILL BE EXCHANGED.

WITHIN TIME LIMIT,

ITEMS HAVE

TO BE

RETURNED

TO ME WITHIN 5 DAYS

YOU HAVE TO NOTIFY ME

I DO NOT EXCHANGE FOR JUST CHANGE OF MIND

SO PLEASE BE SURE BEFORE YOU BUY.

FOR EXCHANGES MORE THAN ONCE YOU WILL BE CHARGED FOR HANDLING FEES.

CONDITIONS for exchange:

GARMENTS MUST NOT BE WASHED

NO RINSING.

GARMENT MUST NOT BE WORN.

NOTIFICATION ON DAY OF RECEIVE.

I HAVE TO RECEIVE GOODS BACK WITHIN 5 DAYS.

THAT S MEANS COURIERED BACK TO ME

DELIVERY ADDRESS WILL BE GIVEN.

NO ITEMS WILL BE ACCEPTED WITHOUT PRIOR ARRANGEMENTS

NO EXCHANGES WILL BE MADE IF I AM NOT NOTIFIED.

THE ONUS IS ON YOU

TO PLEASE CHECK

GOODS IMMEDIATELY.

SECOND EXCHANGE

ON SAME PURCHASE WILL BE CHARGED 20% OF TOTAL COST HANDLING FEE

WHEN YOU RECEIVE.

PLEASE CHECK AND LET ME KNOW IF THERE IS A PROBLEM./ SIZING INCORRECT.

I WILL ASSIST AND EXCHANGE SWIFTLY.

IT IS A SLOW FASHION RANGE.

I AM RELATIVELY BUSY.

PLEASE CHECK PARCEL WHEN RECEIVED.

I WORK FROM THE WHATS APP CONVERSATIONS AND ORDERS.

I AM HUMAN AND CAN MAKE MISTAKES.

I DO GET TO KNOW MY GIRLS AND DO HAVE VERY FEW EXCHANGES.

IF CONDITIONS ARE MET WITH EXCHANGES

I DO UTMOST TO ASSIST

BUT

DO MY UTMOST TO MAKE SURE THERE WILL BE NO NEED FOR EXCHANGES.

note:

FOR SECOND EXCHANGE ON SAME PURCHASE

20% of total of value of exchange exchange will be charged for handling fees.

PLEASE NOTE:

ALL COURIER COST FOR EXCHANGE ON BUYER.

JUST AS YOU HAVE TO TAJE BACK TO A SHOP AND RETURN TO SHOP.

EXCHANGES FROM BOUGHT AT SHOP

RETURNS FOR

ITEMS BOUGHT AT MY SHOP@ROOT44

PLEASE CHECK

ITEM/ SIZE

AGAIN WHEN HOME. ( FIT)

I SPEND TIME WITH YOU WHEN PURCHASING TO MAKE SURE YOU CHOOSE CORRECTLY.

ITEMS ARE HAND MADE AND IRREGULARITY IN FABRIC/ COLOR IS NORMAL AND PART OF MANUFACTURING PROCESS

IF THERE IS A PROBLEM NOTIFY ME WITHIN 2 DAYS.

WHATS APP ME 0828233203

EXCHANGE WILL BE ARRANGED. WITHOUT NOTIFICATION NO EXCHANGE

PLEASE NOTE DUE TO

THE ORIGINALITY

OF MY COLLECTION ALL ABOVE CONDITIONS HAVE TO BE MET

FOR EXCHANGES.

EXCHANGES ARE NOT DONE FOR SIMPLE CHANGE OF MIND.

REFUNDS

ARE NOT AVAILABLE AT ALL.

designer and owner

ELLE ZACHARIAS

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